Call Center Software

This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements

This paper dives into topics like asking to address future needs of your company, asking for any quick start packages, ensuring that your new phone bill costs will actually cost less than what you pay today and lots more insights to ensure a problem free phone system buying experience and installation.

This white paper highlights specific situations that a business should evaluate before purchasing a new phone system, how the new system can save money, increase efficiency and decrease downtime.

This whitepaper gets advise from phone system managers who were forefront in remedying phone system disasters.

Learn about the most important factors that go into buying the right phone system, such as: scalability, compatibilities, how to negotiate pricing, and more.

Taking full advantage of each customer interaction has become a strategic imperative. And customer-oriented companies in a wide range of industries must focus on developing a contact center that drives effective, consistent customer interactions and builds long-term customer loyalty. In this white paper, learn how leading organizations empower the contact center.

View the Infor CRM Epiphany E-mail Advisor online demonstration to see first-hand how your e-mail campaigns can rise to their full potential.

For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.

Our latest Fall 2010 edition of the chart also compares PBX and Business VoIP systems side by side so you can make an educated comparison of your options. This analysis is prepared in an easy to view Excel spreadsheet.

With the rise in popularity of hosted VoIP options, you can be up and running (and saving money) in just a few hours, without having to install any costly equipment.

Understand the different VoIP phone system technologies, the differences between the VoIP phone system brands, and the detailed steps buyer must take to insure a successful business VoIP implementation.

This white paper presents a low risk, high impact approach to gaining control of regulatory compliance. The procedures, tasks, and behaviors that bear upon compliance can be overwhelming.

This white paper details how Web 2.0 technologies support business strategies by improving efficiency, productivity, and collaboration.

This white paper presents how to use technology systems to help your business promote corporate social responsibility.

This white paper outlines how the five lean principles are all supported by comprehensive information control and the management tools that an end-to-end enterprise software suite delivers.

An ERP system is your information backbone and reaches into all areas of your business and value-chain. Replacing it can open unlimited business opportunities. In this white paper are the 12 criteria that will allow you to identify and select the ERP system replacement solution that will meet these expectations.

Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.

Download a free 30-Day Trial of GFI FaxMaker - GFI FaxMaker makes sending and receiving faxes an efficient, simple and cost-effective process.

Learn how enterprises like yours are using database virtualization to cut cost, roll out projects faster with tighter data control.

Learn how inventory optimization can offer companies huge potential to maximize the value of IT investments-and keep inventory levels balanced.

If you're in wholesale distribution, you've got to keep your eyes on five main value drivers. This whitepaper focuses on the first - gross margin.

Revenue may be the sexy side of business, but reducing operating expenses is critical. It's no good growing your sales if the profits are leaking out

Powered by IBM i Solution Editions hardware, IBS's ERP applications enable improved efficiencies, scalability and cost savings.

View this webcast to learn how to cost-effectively run your apps & balance your load across virtual machines.

Rehosting preproduction testing, while the production system stays on the mainframe, is a proven approach to reduce operating costs & improve quality