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Home > Enterprise Applications > Customer Satisfaction Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products. Results 1 - 25 of 63 matches Sort Results By : Published Date | Title | Company name Transforming the Customer Experience with CRM By : Oracle Published Date: Sep 18, 2007 In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages. Download Now Show Business Company Targets Key Data for Both Starring, Supporting Roles By : Microsoft Published Date: Nov 04, 2008 The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented writers. The company implemented Microsoft Dynamics AX in 2006 to gain complete control and visibility over its licensing and business operations. More recently, the company wanted to give employees quick and easy access to the information they need to perform their jobs more efficiently. R&H enrolled in the Microsoft Technology Adoption Program and became one of the first companies in the world to implement Microsoft Dynamics AX 2009. Now, employees throughout the organization have almost instant access to company information tailored to their specific roles. Employees spend less time tracking tasks and more time efficiently serving customers. Download Now Creating Higher Physician and Patient Satisfaction Using Online Channels By : IBM Published Date: Mar 31, 2008 View to this webcast and learn how Memorial Health System, a 500-bed hospital system in Colorado Springs, Colorado, has recently implemented a portal strategy based on IBM WebSphere Portal and Lotus Web Content Management that allows them to quickly and securely provide online capabilities for their external and internal user constituencies. Download Now CRM Your Salespeople Will Love By : Oracle Corp. Published Date: Sep 30, 2008 This white paper provides a brief overview of documented CRM successes to indicate why it’s so important, discusses CRM adoption problems in general, then presents a detailed description of the features that directly benefit individual members of the sales force. It also offers some tips to help foster high adoption rates. Download Now Oracle Vertical CRM Applications By : Oracle Corp. Published Date: Sep 30, 2008 This white paper discusses the benefits to organizations of deploying vertical CRM applications. Companies are demanding reductions in operating costs and improvements in the way they do business. Many of these savings can come from improved information systems that support real-time business decision making. Download Now How Fast-Growing Companies Obtain CRM Success By : Netsuite Published Date: Apr 11, 2006 This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments. Download Now Knowledge Centered Support: A Best Practice-Base to Knowledge Management By : HP BladeSystem Published Date: Jun 05, 2007 Take a best practice approach to knowledge management with Knowledge Centered Support: understand the major benefits and principles of effective Knowledge Centered Support. Read this step-by-step guide for implementing a solution to increase efficiency and end-user satisfaction and reduce total cost of ownership. Download Now 10 Best Practices for IT Request Management By : newScale Published Date: Nov 15, 2007 This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction. Download Now 5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing By : Campaigner Published Date: Jan 24, 2008 Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more.  Download Now Remote Management: Critical to a New Generation of Digital Service Providers By : Texas Instruments Published Date: Jun 15, 2006 Download this free whitepapers to learn how Remote Management can transform this challenge into an opportunity to stand apart from other service providers in a very competitive market. Download Now Rent-A-Geek Reaches Out With LogMeIn Rescue By : LogMeIn Published Date: Jun 27, 2007 Using LogMeIn's remote support products, Rent-A-Geek has transformed its business model from that of a regional provider to one delivering service worldwide. Adopting LogMeIn has resulted in what Schiehl calls "ridiculous" ROI: the $99 per month per client license fee "pays for itself in one session," he says. One Rent-A-Geek technician using one license, and running just six to eight sessions per day, can generate around $12,000 per month in revenues. Download Now ROI Evaluation Report: WebEx Support Center By : WebEx Communications Published Date: Mar 14, 2005 Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL. Download this Paper to Learn More About a Support Center. Download Now Solving the Onsite Spares Inventory Challenge by Reverse-Engineering the Service Chain By : SeeControl Published Date: Nov 30, 2005 Facing increasing customer demands for equipment uptime and rapid service response, many companies servicing critical equipment and machinery are turning to on-customer-site spare parts inventory strategies. To maximize the benefits of this approach, leading companies are 'reverse engineering' their service chains to build restocking plans and manage performance based on parts consumption, not distribution, patterns. Download Now Sharing Secrets: Online Insight's Golden Nugget Breakthrough for Relationship Management By : Online Insight Published Date: Jan 06, 2006 This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation." Download Now Sales and Operations Planning: The Key to Continuous Demand Satisfaction By : SAP Published Date: Jan 01, 2008 Find out how leading companies are designing their sales and operations planning processes to continuously monitor and meet customer demand. Through interdepartmental collaboration, they create business plans with the latest and most accurate data and use a common set of metrics. Download Now Sage (UK) Limited Exceeds Customer Expectations with Citrix GoToAssist By : Citrix Online Published Date: Dec 13, 2005 Sage (UK) Limited uses GoToAssist to improve service quality, thereby increasing customer satisfaction and first-time resolution. In fact, 92 percent of support calls are resolved on first contact with GoToAssist. Download Now Service: Maximizing Service Profitability By : SAP Published Date: Feb 22, 2005 Learn why the quality of your service is the key driver of customer loyalty -- often more important than your products or prices -- and why ensuring that customers receive high-quality service should be a top priority. With the SAP CRM application, you get a complete service solution focused on driving customer loyalty. Download Now The Four Corners of the Earth: The Right Position For Global Manufacturers By : Infor Published Date: Jul 25, 2006 Access this white paper to learn how by employing technology to surmount the challenges of globalization, manufacturers can expand their businesses profitably to incorporate new markets, new levels of innovation and new revenue streams. Download Now Trends, Challenges, and Solutions for Success in the Global Automotive Industry By : Infor Published Date: Nov 29, 2006 There's no place to hide and ride out the fundamental transformation underway in the automotive industry today. Ignore changes caused by this transformation and you risk your long-term survival. But with pains can come gains, and innovative automotive executives know there's a way to turn today's adversity into long-term business advantage. Download Now The Seven Keys to World Class Manufacturing By : Infor Published Date: Feb 20, 2007 There are seven keys to becoming a world-class manufacturer that distill the broad concepts above into specific actions that can be addressed and accomplished in your company. Download this white paper to learn more. Download Now Taking Remote Support to the Next Level By : WebEx Communications Published Date: Oct 14, 2005 Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness. Download Now Tips for Cost-Effective Customer Retention Management By : Vendor Guru Published Date: Mar 08, 2007 This white paper examines the details of how to gain improved customer retention and acquisition for a lower overall investment by defining basic CRM functionality needed by most organizations to achieve their customer goals and objectives. Download Now The ABCs of Choosing a CRM System By : Vendor Guru Published Date: Feb 05, 2007 Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback. Download Now The Power of Remote Support in Battling Today’s Top Customer Support Issues By : Citrix Online Published Date: Jul 05, 2007 By working closely with customer service and support executives across high tech hardware and software, broadband, consumer electronics, retail, telecommunications and other technology-related industries, the Service and Support Professionals Association (SSPA) has identified 6 key business issues facing service and support managers today. Download Now The CMO's Strategic Agenda Benchmark Report By : IBM Published Date: Oct 17, 2006 Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult  This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation. Download Now   Results 1 - 25 of 63 matches Sort Results By : Published Date | Title | Company name Home > Enterprise Applications > Customer Satisfaction << Start < Previous 1 2 3 Next > End >> More Enterprise Applications Topics Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management SUBSCRIBE FORM Receive an email alert whenever new research is added into: Customer Satisfaction Enter your email below: RELATED TOPICS Best Practices 260 Documents Call Center Management 39 Documents Customer Experience Management 68 Documents Customer Interaction Service 69 Documents Customer Relationship Management 110 Documents Customer Service 128 Documents
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