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Enterprise Applications

Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM.
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By: destinationCRM.com     Published Date: Jul 29, 2015
In this first ever addition to CRM magazine’s Best Practices series, we take a look at innovations driving this important area of the contact center.
Tags : crm, workforce management, workforce optimization, customer service best practices, call center management
By: destinationCRM.com     Published Date: Jul 15, 2015
The overwhelming success of Salesforce.com’s AppExchange Marketplace has also made it more difficult for partners trying to gain visibility in their respective categories. Now you can make your case directly to the readers of CRM magazine in this ever-popular Best Practices Guide. This Best Practices topic will focus on AppExchange Solutions for Sales & Marketing.
Tags : crm, appexchange, customer service, customer interaction service, marketing automation
By: destinationCRM.com     Published Date: Jun 24, 2015
CRM magazine has always focused on customer service as one of the most important customer-facing areas of an organization. In this special Best Practices guide, we ask contributors to offer our readers guidance on how to best achieve a customer service strategy that both increases customer satisfaction and benefits the organization.
Tags : crm, customer interaction, customer satisfaction, customer service, best practices
By: destinationCRM.com     Published Date: Jun 17, 2015
Customers want to be recognized for their past business with your company and engageg in a way that makes sense for them. In this Best Practices Guide, we’ll take a look at how technology is enabling personalized conversations along the customer journey in a way that builds loyal, engaged customers and prospects.
Tags : customer communications, customer service, nurturing, customer conversation, ip telephony
By: destinationCRM.com     Published Date: Jun 10, 2015
Delivering great customer experiences depends on consistency, accuracy, and convenience and this roundtable will focus on how to create and support a call center that balances inbound, outbound and intelligent call routing to make the most of the voice channel.
Tags : call center, call center routing, inbound ivr, ivr, ip networks
By: destinationCRM.com     Published Date: May 20, 2015
In the Best Practices Guide, we try to educate our readers on how to build a VoC (Voice of the Customer) strategy that can provide meaningful results and help accomplish strategic goals.
Tags : voc, voice of the customer, customer service, customer satisfaction, best practices
By: destinationCRM.com     Published Date: Apr 15, 2015
It's no secret that the use smart phones is exploding. According to a recent report from the Pew Research Center, 34% Americans go online mostly using their phones, and not using some other device such as a desktop or laptop computer. The implication for location based marketing and ecommerce, customer service, and personalized, permission based marketing is enormous, but the rules of engagement are markedly different for mobile communications.
Tags : mobile data, customer engagement, crm, customer data, smartphones
By: destinationCRM.com     Published Date: Apr 15, 2015
Managing the sum of all Customer Experiences is daunting, but that is the stated task at hand. In this Roundtable Webcast discussion, you will hear from four experts in the field who will help you map your customers' journeys and your organization's ability to deliver a superior customer experience.
Tags : convergys, customer experience, customer service, customer journey, crm
By: Network Instruments     Published Date: Apr 01, 2015
With the expanding sophistication of large-scale breaches, the question isn’t whether most organizations will be hacked – it’s when. The APM for Security Forensics white paper shows you how performance monitoring tools can act as a network security camera. It also includes a case study of how one network team used a performance monitoring solution to identify the surprising source of an attack.
Tags : apm, security, application performance management, it infrastructure, it security
     Network Instruments
By: Network Instruments     Published Date: Apr 01, 2015
Ready to effectively monitor in the cloud? It’s time to go beyond vendor provided data and establish performance metrics and baselines that matter. The 3 Key Cloud Monitoring Metrics IT Brief helps you identify cloud monitoring challenges while providing the strategies to succeed.
Tags : cloud monitoring, cloud metrics, business analytics, performance monitoring, data
     Network Instruments
By: Network Instruments     Published Date: Apr 01, 2015
Big data projects are becoming reality for nearly every major enterprise. According to a recent survey, 49 percent of respondents say they are implementing, or likely to implement big data projects in the future. Twelve percent already have. With big data comes surprising impacts to your network. The 4 Steps to Surviving Big Data white paper will help you identify problems before they start.
Tags : big data, data projects, network performance, data management, network impact
     Network Instruments
By: Comcast     Published Date: Mar 24, 2015
For today’s businesses, fast Internet access is more than a competitive advantage. It is an operational necessity. Changes in the way companies are working – and the tools they are using – have created the need for high-speed connections to services and individuals off-site. Across the country, in-house servers are rapidly being replaced by cloud-based infrastructure. Videoconferencing is helping businesses cut travel costs. Mobile devices – with easy links to work-related content – are enabling more employees to be more productive, from any location. All of these applications have one factor in common: they require bandwidth. And plenty of it. Download this white paper to learn more about high-speed internet connections.
Tags : dsl, high-speed internet, cable, internet connection, productivity
By: Comcast     Published Date: Mar 24, 2015
Trends such as big data and BYOD have made the network more critical than ever. Research shows the pain points IT departments are experiencing with network infrastructure - and the investments they're making to improve capacity, scalability, and flexibility. Download this white paper to learn more about network trends.
Tags : network, big data, byod, it department, network infrastructure
By: Comcast     Published Date: Mar 24, 2015
Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever. Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand. In this white paper, we will review three mobile trends that every hotelier should address, and we’ll offer recommendations on how to best address them.
Tags : travel, hotel technology, mobile devices, mobile trends, hospitality
By: iCIMS     Published Date: Mar 24, 2015
In this recorded webinar presented by iCIMS you will learn how implementing recruitment technology will help improve the candidates experience while giving recruiters all the tools they need to hire top talent.
Tags : icims, recruiting, staffing, recruitment advertising, new hires
By: Workday     Published Date: Mar 24, 2015
This case Study reveals the reasonIntegration why Flextronics chose Workday.
Tags : flextronics, workday, simplicity, workday's benefits, workday's global capabilities
By: Marketo     Published Date: Mar 23, 2015
The marketing automation platform (MAP) market is rapidly changing, and businesses that "get it" know that marketing automation is essential to their long-term success. In fact, in their 2014 update to the SiriusView for Marketing Automation Platforms report, SiriusDecisions suggests that marketers who do not use and understand marketing automation are quickly becoming a dying breed. In essence, marketing automation is here!
Tags : marketo, siriusdecisions, marketing automation, marketing automation platforms, map
By: RingCentral     Published Date: Mar 20, 2015
Watch this video to learn why RingCentral Office is BYOD-friendly! RingCentral's powerful iOS and Android apps make it possible for your workforce to go mobile with the technology they know and love.
Tags : ringcentral, byod, ios, android, apps
By: Epicor Software     Published Date: Mar 18, 2015
As we move through 2015, the subject of the future of the supply chain has come back into focus. What does the future supply chain look like, and what do we expect some of the essential characteristics to be? Although this requires a degree of speculation, there are also some trends and technologies that clearly are having, and will continue to have, an enormous impact on the supply chain.
Tags : manufacturing supply chain, supply chain characteristics, collaboration, mobile, it management
     Epicor Software
By: Epicor Software     Published Date: Mar 18, 2015
Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software. More importantly, it enables you to focus on your core business operations instead of managing IT. So Cloud-based ERP may be right for your business, but where do you start? This white paper contains 10 questions to ask when considering a Cloud-based ERP solution.
Tags : cloud-based erp solutions, it management, business applications, business operations, enterprise applications
     Epicor Software
By: Epicor Software     Published Date: Mar 18, 2015
In this increasingly competitive environment, the ERP deployment choice is a signi?cant advantage for companies seeking an agile response to constantly changing and often-volatile market conditions. In particular, cloud-based ERP systems are increasingly seen as an effective means for companies to economically deploy new ERP or expand IT operations as their commercial reach broadens globally.
Tags : erp deployment, cloud-based erp systems, it operations, commercial reach, it management
     Epicor Software
By: Epicor Software     Published Date: Mar 18, 2015
Collaboration is an essential element of successful businesses. Yet according to an Aberdeen ERP Benchmark survey, many businesses struggle to support true collaboration across their organizations. More ERP vendors are adding social ERP to their offerings, making collaboration easier and more fun for employees.
Tags : collaboration, business growth, erp, business success, enterprise applications
     Epicor Software
By: IBM     Published Date: Mar 18, 2015
IBM open-standards-based service delivery and management solutions can control costs, enhance performance and increase security to help organizations achieve the full benefits of cloud and virtualization - while maintaining service quality, security and performance.
Tags : the cloud, cloud computing, transitioning, virtualization, cloud solutions
By: F5 Networks     Published Date: Mar 18, 2015
Read this whitepaper to learn how applications are driving new requirements for both businesses and networks that require disruptive, radical change.
Tags : f5 networks, sdn, network operations, cloud apps, server applications
     F5 Networks
By: OutSystems     Published Date: Mar 18, 2015
In this white paper we describe the top four issues that cause mobile projects to fail and outline a path that can take you safely around these common pitfalls and put you on track to delivering a powerful, flexible mobile application strategy.
Tags : application development, mobile app development, mobile app pitfalls, a guide to mobile app success, application performance management
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Sub-Categories: Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, Incentive Compensation, International Computing, IP Faxing, IT Spending, Manufacturing Execution Systems, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Spend Management, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Over IP, Voice Recognition, Workforce Management

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