Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network. Protocols which are used to carry voice signals over the IP network are commonly referred to as Voice over IP or VoIP protocols.
Although Unified Communications (UC) is a term that's frequently heard these days, finding clear - or even consistent - definitions can be a real challenge. Avaya has created a straightforward yet holistic definition: Unified Communications is the convergence of real-time and non-real-time business communication applications. Learn more today!
Premise-based IP PBX (Internet Protocol Private Branch eXchange) systems are changing how small through large businesses implement and use their voice communications. They are the modern heirs to the historic PBX systems that were the ultimate in business communications for the past thirty years. But premise-based IP PBX systems are cheaper and far more capable than their predecessors. They also integrate much better into business networks and data communications which, in turn, enable new applications that are still being discovered and applied to common business practices. Download Now
Download this side-by-side comparison guide that breaks down the industry's top 16 PBX players (including Avaya, Cisco, 3Com, and Nortel) so you can quickly and easily compare the features and costs of each. Learn more today! Download Now
The fax market is changing significantly though not in the way predicted by many. Far from an inevitable decline brought about by the emergence of e-mail, the demand for fax, particularly from larger companies, is actually growing. The way that fax is managed within the business is also undergoing a significant period of transition. Download Now
The introduction of e-mail and its exponential expansion into every aspect of business life presented a significant challenge to the fax industry and for some observers it was a foregone conclusion that fax was destined for a rapid demise. It is interesting to note, therefore, that fax has actually continued on a steady growth path that is predicted to continue well into the future.
Learn opportunities for immediate and long-term expense management. 11 pg report covers: •How to identifying opportunities for controlling expenses, •Specific cost-reduction measures, •Setting realistic time-frame targets for cutting costs. Learn more today! Download Now
Avaya defines Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. Learn more today!
This White Paper reviews the threats before us and the challenges those offer, the best way to solve these problems, and what returnon- investment can be expected for such a solution. Learn more today!
Unified Communications is orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It can improve customer service by simplifying the interaction between customers and the enterprise, and by making workers more available and responsive. Productivity can be increased measured not just by the seconds or minutes it can save an employee to execute a task, but by the compression of overall business processes measured in hours or days. Download Now
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
This paper describes how organizations can use advanced, yet affordable WAN link optimization solutions to leverage the benefits of multiple sites, while maintaining high-performance and reliability for applications delivered across all sites. You will discover how to use WAN link controllers to manage, automatically load balance and failover of multiple WAN and ISP links to ensure site–to-site connectivity, and deliver applications reliably. Download Now
Download this white paper to learn how SMEs are able to achieve efficiencies and competitive advantages through the adoption of affordable, yet feature-rich WAN optimization technologies. Download Now
Today’s Wide Area Networks (WANs) are experiencing increased saturation with the deployment of bandwidth-intensive applications, increased numbers of users, and the need for reliable security transmissions. IT personnel responsible for these issues acknowledge the increased congestion and have strived to maintain high levels of network performance. At the same time, IT departments are tasked with the job of lowering the cost of network infrastructure and ongoing operations. Network administrators continually face the challenge of balancing the increased use of critical applications on the Internet, while eliminating downtime and congestion from affecting user quality and day-to-day business operations. Download Now
There are many difficult issues related to WAN complexity, cost, and performance. However, many of these issues can be solved through device consolidation. Download this white paper to learn how to achieve efficiencies and competitive advantages through affordable, yet feature-rich WAN optimization technologies. Download Now
Download this white paper to learn how to avoid network failures and evaluate the options available to ensure high-availability, network uptime and optimal network performance. It also shows you solutions that are affordable, and when deployed, are operationally cost-effective. Download Now
By redirecting traffic away from ISP outages and WAN link bottlenecks, Ecessa, with its PowerLink and ShieldLink family of affordable WAN Optimization Controllers help avoid critical WAN infrastructure problems. Ecessa optimizes WAN infrastructure as defined by 24/7 availability, high-performance, flexible scalability, and secure operations - while streamlining IT costs. PowerLink and ShieldLink simplify the management of network links, and optimize user access to datacenters and remote sites. Download Now
To achieve greater productivity, employees at headquarters, telecommuters, business partners and customers must all have unhindered access to critical applications. Any delay in delivering these applications can cause user productivity to suffer and adversely affect business profitability. WAN link controllers are an affordable solution for ensuring the optimum performance, reliable delivery and protection of applications. They optimize network bandwidth and ensure the delivery of critical applications. Download this white paper to learn how to achieve efficiencies and competitive advantages through the adoption of affordable, yet feature-rich WAN link controllers. Download Now
Download this white paper to discovery the site-to-site channel bonding capabilities of PowerLink. Site-to-site channel bonding enables two or more sites with PowerLink installed to communicate with each other using the combined throughput of one or more connected WAN links. Learn more today!
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy. Learn more today!
For the IT personnel responsible for deploying, maintaining and supporting these networked applications, there is an increasing requirement to get the highest performance out of network equipment, while simplifying the complexity that causes excess overhead and unnecessary costs. However, there is hope. Download this white paper to learn how to achieve efficiencies and competitive advantages through affordable, yet feature-rich WAN optimization technologies. Download Now
Given today’s economic climate, businesses are, more than ever, looking to create additional value through the reduction of risk and by saving costs. For many, the economic downturn is seen as the best time to optimise the infrastructure that they already have in place, to look at ways to trim unnecessary expenditure and to use existing resources more effectively. As organisations are increasingly reliant on data networks that encompass an ever-growing range and number of internet protocol (IP) enabled devices and applications, they need to more effectively administer and manage these assets—they can no longer take the management of their IP networks for granted. Download Now
In this document, Opus Research offers seven ways SIP (Session Initiation Protocol) can revolutionize customer care in your enterprise. More specifically, we evaluate deployments that involve SIP and provide case studies that integrate Genesys SIP the Customer Interaction Manager (CIM), Genesys Voice Platform (GVP), and Business Process Routing from Genesys Telecommunications Laboratories. Download Now
Voice and data communications are taking up an increasing amount of organizations’ budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically, telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items. Download Now
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds. Download Now
This white paper covers the VoIP basics, deployment and usage of a VoIP solution over both wireless (Wi-Fi) and wired (Ethernet) network infrastructures, guidelines on efficient monitoring and analyzing VoIP network traffic, troubleshooting various VoIP problems, etc. Download Now
