 |
|
Results 1 - 25 of 37 matches |
Sort Results By : Published Date | Title | Company name |
|
|
ITIL v3: Managing Application and Infrastructure Changes |
|
|
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
Download Now
|
 |
|
|
|
IT Asset Management: A Cornerstone for Accelerating ITIL Success |
| By : CA SM |
Published Date: Nov 29, 2007 |
|
IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
Download Now
|
 |
|
|
|
A Dynamic Force for Optimizing IT Operations |
|
|
As IT's role is morphing away from being a cost center towards being a competitive business enabler, making wise investments in technology can enable a more collaborative and automated way of working. See why Enterprise Management Associates (EMA) says HP's integrated ITIL-based service lifecycle approach reflects a strong sense of modularity and flexibility in support of CMDB deployments, intelligent analytics, automation, and business alignment.
Download Now
|
 |
|
|
|
BlackBerry Platform Management: Mobile User Management with ITIL and ITSM |
| By : BoxTone |
Published Date: Apr 16, 2008 |
|
For advanced enterprise BlackBerry administrators only. IT Service Management (ITSM) - as defined by the IT Infrastructure Library (ITIL) – is now the required approach to ensure superior BlackBerry service levels at the lowest possible cost. Read this White Paper to see how ITSM/ITIL can transform your approach to mobile user management.
Download Now
|
 |
|
|
|
CMDB Adoption in the Real World: Just How Real Is It? |
|
|
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
Download Now
|
|
|
|
|
|
|
Developing the Business Value of ITIL |
|
|
This white paper, a sequel to 'Developing the Business Value of ITIL Part 1', focuses on the importance of developing a business case, and an ROI (return on investment) to justify ITIL best practice initiatives. Survey results are included from Evergreen Systems' last survey on when, how and why companies develop business case metrics to justify ITIL initiatives.
Download Now
|
 |
|
|
|
Enhance BMC Change Management with Closed-Loop Control |
|
|
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
Download Now
|
 |
|
|
|
First American Corporation Success Story |
| By : HP |
Published Date: Jul 14, 2005 |
|
First American Corporation utilized HP's High Performance ITSM Simulation and education services to allow IT staff to experience firsthand how ITIL processes dramatically improve business performance.
Download Now
|
 |
|
|
|
|
|
How to Get ITIL Done |
| By : Opalis |
Published Date: Aug 10, 2006 |
|
This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
Download Now
|
 |
|
|
|
How To Develop an Asset Management Program |
|
|
This white paper explores the definition of IT asset management and the business case for developing an asset management program. Motivations for developing a program are discussed, most notable being the development of a centralized repository for IT assets in preparation for developing a configuration management systems and a CMDB.
Download Now
|
|
|
|
|
How To Develop a Service Catalog |
|
|
This white paper discusses how to develop a service catalog, leveraging ITIL and CobiT best practices, and lays out eight steps towards developing one, beginning with taxonomy via service definitions and addressing services and service 'families'.
Download Now
|
|
|
|
|
ITIL Training: Aligning IT with the Business |
|
|
ITIL awareness training is defined as a broad yet detailed enough overview of ITIL practice areas to give IT managers enough information to begin to pinpoint their business drivers for the implementation of ITIL. This white paper explores the value of 'ITIL Awareness Training', including using this training as the first step towards aligning IT with the business.
Download Now
|
|
|
|
|
|
|
ITIL Version 3 Frequently Asked Questions |
|
|
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
Download Now
|
 |
|
|
|
ITIL Version 3 Quick Reference Card |
|
|
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts. In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
Download Now
|
|
|
|
|
ITIL Version 3 and the IT Service Catalog |
| By : newScale |
Published Date: Aug 06, 2007 |
|
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
Download Now
|
 |
|
|
|
ITIL and CMDB Synergy: Enhanced Service Management |
|
|
IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
Download Now
|
 |
|
|
|
|
|
10 Best Practices for IT Request Management |
| By : newScale |
Published Date: Nov 15, 2007 |
|
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Download Now
|
|
|
|
|
2008 IP Telephony Deployment Best Practices |
|
|
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
Download Now
|
 |
|
|
|
|
|
Manage IT from a Business Perspective: Latest Best Practices from ITIL |
|
|
The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
Download Now
|
|
|
|
|
|
| |
|
|
|
Results 1 - 25 of 37 matches |
Sort Results By : Published Date | Title | Company name |
