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Home > Enterprise Applications > Customer Relationship Management Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. Results 1 - 25 of 84 matches Sort Results By : Published Date | Title | Company name Spotlight on IT - Sustained Growth through Operational Excellence By : SAP Published Date: Jul 09, 2008 This offer is a report from the Economist Intelligence Unit. Based on a survey of top executives from around the world, it examines the increasing role of ERP and CRM solutions in helping organizations achieve goals tied to operational excellence. Download Now Javelin Research Pinpoints How Institutions Should Respond to Data Breaches By : Javelin Strategy & Research Published Date: Jun 23, 2008 Javelin Strategy & Research has released a study covering data breach victims, which highlights the acute awareness among consumers about data security and the significant implications security breaches represent to businesses once consumer trust is compromised. Read this report, which also reveals Javelin's recommendations to institutions to address consumer security concerns and expectations in the event of a data breach. Download Now How Institutions Should Respond to Data Breaches By : Debix Published Date: Jun 12, 2008 Fraud preventative solutions are designed to avert new accounts fraud before it occurs. The strategic advantage of fraud prevention therefore lies in the ability avoid losses to institutions and consumers. Download Now The Power of Choice with Microsoft CRM By : Microsoft Published Date: Mar 22, 2008 Get this webcast to discover a customer relationship management (CRM) solution that works the way you do, the way your business does, and the way technology should. We explore how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment. We also illustrate the powerful workflow and integrated reporting capabilities in Microsoft CRM that help you drive business processes and results. Download Now Microsoft Dynamics CRM 4.0: Database Scalability for the Enterprise By : Microsoft Published Date: Mar 19, 2008 Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration. Download Now Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability By : Microsoft Published Date: Mar 19, 2008 Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability. Download Now Increasing Email Deliverability: Getting Email to the Inbox By : Campaigner Published Date: Jan 24, 2008 This white paper is designed to educate you about the main obstacles that can prevent your email from reaching a recipient’s inbox; and the simple tactics that you can implement to avoid these obstacles. Download Now Email Marketing ROI: Driving ROI Through Email Relevance By : Campaigner Published Date: Jan 24, 2008 This informative white paper provides 10 great tactics to get you started trying to make that prediction come true. Read this white paper to learn more on how you can drive your email marketing ROI through email relevance. Download Now Growing Opt-in Lists: Turning Web Browsers into Buyers By : Campaigner Published Date: Jan 24, 2008 Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers. Download Now 5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing By : Campaigner Published Date: Jan 24, 2008 Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more.  Download Now Hosted CRM Comparison Guide: The Top 4 CRM Vendors Compared By : InsideCRM.com Published Date: Jan 24, 2008 Use this crisp and clean comparison chart to stack the top CRM vendors side-by-side on the following:  Features, Price per User, Services and Support, and Marketing Capabilities. Download Now Contact Center Software: Compare 6 Leading Solutions By : InsideCRM.com Published Date: Jan 23, 2008 Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others. Download Now Hosted CRM Buyers Guide: Key Points to Consider By : InsideCRM.com Published Date: Jan 21, 2008 In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately. Download Now Creating Business Value with Communication-Enabled CRM Processes By : SAP Published Date: Jan 14, 2008 Read about how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions inherent in marketing, sales, and service processes. Download Now Top 5 Initiatives for Achieving Breakthrough Customer Support By : Citrix Online Published Date: Jan 11, 2008 Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success. Download Now Call Center Buyer's Guide: Learn Which Solution is Right For Your Business By : InsideCRM.com Published Date: Jan 08, 2008 Considering adding a contact center to your business? Our analyst-written buyer's guide is a great place to start your search. We provide you with an in depth  market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization. Download Now Co-Marketing with Channel Partners By : SAP Published Date: Jan 08, 2008 Take a look at how brand owners and their channel partners are improving their collaboration on co-marketing with a streamlined closed-loop process supported by the SAP Customer Relationship Management application. Brand owners improve monitoring and can better measure their ROI, while partners can speed up the entire exercise. Download Now Why Advocacy Matters to Retailers By : IBM Published Date: Jan 02, 2008 In a 2007 poll of nearly 200,000 consumers, IBM found that retailers who integrate customer-focused initiatives are more likely to turn regular consumers into brand advocates and outperform their competitors. Download the white paper and find out what key retailer attributes drive consumer advocacy. Download Now Building the Customer-Centric Enterprise By : SAP Published Date: Jan 01, 2008 Building the customer-centric enterprise explores how insurers are seeking to maximize the profitability and growth potential of the markets by scrutinizing loss performance, retention strategies, buying behavior and demographics. The report features a customer analytics case study that draws on an interview with Michael Bernaski, acting chief analytics officer of Safeco. Download Now Citrix GoToAssist 8.0 Security White Paper By : Citrix Online Published Date: Oct 31, 2007 GoToAssist is a hosted service that provides a way to deliver remote support to Windows-based computers. GoToAssist allows a user to request support from a support representative and then allows that representative to view and optionally control the end user's PC remotely. This guide is for Citrix® GoToAssist® customers and other stakeholders that need to understand how GoToAssist impacts information security risk and compliance in their environment. Download Now Power to Improve Everything: Enabling the Customer-Centric Enterprise By : Verint Published Date: Oct 10, 2007 What kind of customer service does your organization deliver? Is your customer service system of handling questions or issues developed with the customer in mind?  If it isn’t, you may be putting your customer relationships at risk. Download this white paper to learn the competitive advantages of being a customer centric company. Download Now CRM Software: Reasons to Optimize By : Vendor Guru Published Date: Sep 28, 2007 Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms. Download Now Transforming the Customer Experience with CRM By : Oracle Published Date: Sep 18, 2007 In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages. Download Now Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1 By : Landslide Technologies Published Date: Sep 07, 2007 What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part whitepaper,  we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.  The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and  the modern circus (think Ringling Bros. vs. Cirque du Soleil). Download Now Pivotal CRM and Microsoft: Evolving in Lock Step By : Pivotal CRM Published Date: Aug 23, 2007 For more than a decade, Pivotal CRM has been the choice of Microsoft-centric organizations that want the flexibility to model their specific business practices within their customer relationship management system. The Pivotal CRM product line leverages the Microsoft technology stack to provide usability and productivity advantages through integration to Microsoft Office, and more. Download Now   Results 1 - 25 of 84 matches Sort Results By : Published Date | Title | Company name Home > Enterprise Applications > Customer Relationship Management << Start < Previous 1 2 3 4 Next > End >> More Enterprise Applications Topics Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management SUBSCRIBE FORM Receive an email alert whenever new research is added into: Customer Relationship Management Enter your email below: RELATED TOPICS Call Center Software 22 Documents Collaboration 118 Documents Corporate Portals 36 Documents Customer Experience Management 67 Documents Customer Service 124 Documents Enterprise Applications 112 Documents Enterprise Software 119 Documents IT Management 277 Documents Marketing Automation 44 Documents Productivity 237 Documents Sales & Marketing Software 77 Documents Sales Automation 51 Documents Total Cost of Ownership 69 Documents
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