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Home > Enterprise Applications > Customer Satisfaction Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products. Results 1 - 25 of 68 matches Sort Results By : Published Date | Title | Company name Delivering High Growth Brand Awareness through an eStore By : OrderDynamics Published Date: Nov 23, 2008 OrderDynamics provides an example of it helped a high growth brand deliver a superior online shopping experience for its consumers while maintaining flexibility and control over their web design. Download Now Online Shopping: Making sure Customers receive the right order, every time By : OrderDynamics Published Date: Nov 23, 2008 OrderDynamics provides a real world example of how its on-demand eCommerce platform automates fulfillment activities, keeping costs down, and Customer satisfaction up. Download Now Explode Online Sales and Forge Customer Loyalty By : OrderDynamics Published Date: Nov 22, 2008 Learn how an online retailer uses OrderDynamics’ on-demand eCommerce platform to forge customer loyalty and drive significant sales through its customer base. Download Now Show Business Company Targets Key Data for Both Starring, Supporting Roles By : Microsoft Published Date: Nov 04, 2008 The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented writers. The company implemented Microsoft Dynamics AX in 2006 to gain complete control and visibility over its licensing and business operations. More recently, the company wanted to give employees quick and easy access to the information they need to perform their jobs more efficiently. R&H enrolled in the Microsoft Technology Adoption Program and became one of the first companies in the world to implement Microsoft Dynamics AX 2009. Now, employees throughout the organization have almost instant access to company information tailored to their specific roles. Employees spend less time tracking tasks and more time efficiently serving customers. Download Now Total Support: Achieving Sustainable Business Growth with a Remote Support Solution By : NTR Global Published Date: Nov 04, 2008 The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools. Download Now CRM Your Salespeople Will Love By : Oracle Corp. Published Date: Sep 30, 2008 This white paper provides a brief overview of documented CRM successes to indicate why it’s so important, discusses CRM adoption problems in general, then presents a detailed description of the features that directly benefit individual members of the sales force. It also offers some tips to help foster high adoption rates. Download Now Oracle Vertical CRM Applications By : Oracle Corp. Published Date: Sep 30, 2008 This white paper discusses the benefits to organizations of deploying vertical CRM applications. Companies are demanding reductions in operating costs and improvements in the way they do business. Many of these savings can come from improved information systems that support real-time business decision making. Download Now Oce Improves Customer Experience with GoToAssist By : Citrix Online Published Date: Jun 24, 2008 Oce delivers real-time remote support with GoToAssist, increasing customer satisfaction and operational efficiencies while reducing travel. Download Now Helping Contact Center Agents Improve First Contact Resolution By : Upstream Works Published Date: May 13, 2008 It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved. Download Now Creating Higher Physician and Patient Satisfaction Using Online Channels By : IBM Published Date: Mar 31, 2008 View to this webcast and learn how Memorial Health System, a 500-bed hospital system in Colorado Springs, Colorado, has recently implemented a portal strategy based on IBM WebSphere Portal and Lotus Web Content Management that allows them to quickly and securely provide online capabilities for their external and internal user constituencies. Download Now Limehouse Software Achieves 88 Percent Customer Satisfaction with GoToAssist By : Citrix Online Published Date: Mar 25, 2008 By using GoToAssist for virtual support, the UK software company Limehouse achieved a customer satisfaction rating of 88 percent and expanded its services without adding resources. They continue to ensure a positive user experience and maximize the ability for our customers to get their job done as efficiently as possible. Download Now Leave Your Parachute at Home: 7 Tips for Real-World Businesses in Second Life By : Elastic Collision Published Date: Feb 14, 2008 Media coverage of Second Life typically favors the opinions of industry analysts and naysayers. All too often, the concerns of regular users are overlooked. In October 2007, as part of a larger survey, we asked more than 800 Second Life residents what advice they would give to real-world organizations establishing a presence in Second Life. Download Now What to Look for in Help Desks By : Elementool Inc. Published Date: Jan 28, 2008 A help desk is a very helpful customer service tool for businesses operating a website online. Doing business online creates a distance between the business and the customer. Customers are not dealing with a person face-to-face anymore. This makes being quick to respond to customer issues very important and that is where a help desk comes in. Download Now Growing Opt-in Lists: Turning Web Browsers into Buyers By : Campaigner Published Date: Jan 24, 2008 Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers. Download Now 5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing By : Campaigner Published Date: Jan 24, 2008 Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more.  Download Now GoToAssist Integration White Paper By : Citrix Online Published Date: Jan 16, 2008 GoToAssist Integration Services offer a variety of methods to integrate Citrix GoToAssist, the industry-leading remote-support solution, into an existing infrastructure quickly and easily. Integrating GoToAssist provides a single source for initiating remote-support sessions and viewing support details, allowing managers to easily audit the complete support experience to ensure best practices and processes are followed. Download Now Cashless Self Checkout: A Growing Trend That May Be Right For You By : IBM Published Date: Jan 08, 2008 According to Selfserviceworld.com, 50 percent of consumers prefer to use credit cards at self-checkout counters. As credit card usage continues to rise, it's beneficial for retailers to consider non-cash methods of payment. Download the white paper and see how self-checkout solutions from IBM can help increase sales and improve customer satisfaction. Download Now Why Advocacy Matters to Retailers By : IBM Published Date: Jan 02, 2008 In a 2007 poll of nearly 200,000 consumers, IBM found that retailers who integrate customer-focused initiatives are more likely to turn regular consumers into brand advocates and outperform their competitors. Download the white paper and find out what key retailer attributes drive consumer advocacy. Download Now Sales and Operations Planning: The Key to Continuous Demand Satisfaction By : SAP Published Date: Jan 01, 2008 Find out how leading companies are designing their sales and operations planning processes to continuously monitor and meet customer demand. Through interdepartmental collaboration, they create business plans with the latest and most accurate data and use a common set of metrics. Download Now 10 Best Practices for IT Request Management By : newScale Published Date: Nov 15, 2007 This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction. Download Now Web-Enabled Applications and the Internet: Satisfying the Growing Expectations of Business Users By : Quocirca Published Date: Oct 26, 2007 Businesses across Europe are becoming increasingly reliant on web-enabled applications that are accessed over the public internet. One of the key drivers for this is to open up communications with external organizations that are fundamental to core business processes. Download Now Power to Improve Everything: Enabling the Customer-Centric Enterprise By : Verint Published Date: Oct 10, 2007 What kind of customer service does your organization deliver? Is your customer service system of handling questions or issues developed with the customer in mind?  If it isn’t, you may be putting your customer relationships at risk. Download this white paper to learn the competitive advantages of being a customer centric company. Download Now CRM Software: Reasons to Optimize By : Vendor Guru Published Date: Sep 28, 2007 Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms. Download Now Transforming the Customer Experience with CRM By : Oracle Published Date: Sep 18, 2007 In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages. Download Now Customer Service Analytics: A New Strategy for Customer-Centric Enterprises By : Verint Published Date: Aug 28, 2007 Does your company struggle with balancing customer satisfaction with the requirement to increase revenue and minimize the cost of customer service?   Managing these conflicting goals is difficult, but is complicated even further by the many different enterprise functions and supporting processes involved in serving customers.  Implementing a customer service analytics solution is can help. Download Now   Results 1 - 25 of 68 matches Sort Results By : Published Date | Title | Company name Home > Enterprise Applications > Customer Satisfaction << Start < Previous 1 2 3 Next > End >> More Enterprise Applications Topics Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management SUBSCRIBE FORM Receive an email alert whenever new research is added into: Customer Satisfaction Enter your email below: RELATED TOPICS Best Practices 264 Documents Call Center Management 39 Documents Customer Experience Management 67 Documents Customer Interaction Service 70 Documents Customer Relationship Management 122 Documents Customer Service 131 Documents
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