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Home > Enterprise Applications > Customer Relationship Management Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. Results 1 - 25 of 84 matches Sort Results By : Published Date | Title | Company name 5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing By : Campaigner Published Date: Jan 24, 2008 Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more.  Download Now Advanced Global Name Recognition Technology By : IBM Published Date: Jun 01, 2006 The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition. Download Now An Analysis of Aggressive Online Behavior Targeted Against Corporations, their Products and Brands By : Cymfony Published Date: May 15, 2007 The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior. Download Now Benchmark Portal All-in-One Report By : Interactive Intelligence Published Date: Nov 29, 2006 Contact center managers, CTOs and IT professionals surveyed by BenchmarkPortal Inc. say they prefer a single, all-in-one source for all technology needs-and that they want their chosen single-source vendor to provide best-in-class functionality. Download Now Benefits of On-Demand CRM over Traditional Installed-On-Premise CRM Software Solutions By : Salesboom Published Date: Jun 09, 2006 The high price and complexity of traditional, installed-on-premise enterprise software has left SMBs unable to obtain true integrated Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software. On-demand software-as-a-service is changing all that. This white paper discusses the benefits of the on-demand, or hosted CRM and ERP vs on premise CRM and ERP solution and the benefits to the SMB. Download Now Best Practices for Mid-Market CRM By : Soffront Published Date: Nov 02, 2005 In the decade since customer relationship management (CRM) software first appeared on the market, implementation of the enterprise application suite that helps businesses find new customers, retain existing customers and otherwise increase revenues have gained a reputation as being risky ventures, subject to user rejection, cost overruns, and missed deadlines. Download Now Best Practices in Siebel CRM Performance Management By : Knoa Published Date: Jun 25, 2007 What is often overlooked is that application performance is just one of three key drivers of return on investment (ROI) from your Siebel application. An efficient infrastructure is critical. It's important to optimize the Siebel application for your own unique business environment, user needs and usage patterns. But, it's all for naught if you do not build and sustain adoption and efficient and effective use of the Siebel application by your end users. Download Now Beyond Email: Integrated Online Tools for Managing The Customer Relationship Lifecycle By : Connectus Published Date: Dec 20, 2005 Long ago dubbed the 'killer app', email marketing has now reached the height of its potential and is poised to assume its place as the medium of choice for maintaining customer relationships. In fact, despite the threat of spam, marketers are continuing to turn to email marketing initiatives - with impressive results. Email marketing continues to be the most affordable, efficient and personalized way to connect with clients and future prospects. Download Now Bringing Humanity Back to the Web By : Live Person Published Date: Nov 14, 2006 In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention. Download Now Building the Customer-Centric Enterprise By : SAP Published Date: Jan 01, 2008 Building the customer-centric enterprise explores how insurers are seeking to maximize the profitability and growth potential of the markets by scrutinizing loss performance, retention strategies, buying behavior and demographics. The report features a customer analytics case study that draws on an interview with Michael Bernaski, acting chief analytics officer of Safeco. Download Now Call Center Buyer's Guide: Learn Which Solution is Right For Your Business By : InsideCRM.com Published Date: Jan 08, 2008 Considering adding a contact center to your business? Our analyst-written buyer's guide is a great place to start your search. We provide you with an in depth  market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization. Download Now Case Studies for Aggressive Online Behavior Aimed at Large Corporations By : Cymfony Published Date: May 15, 2007 This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each. Download Now Citrix GoToAssist 8.0 Security White Paper By : Citrix Online Published Date: Oct 31, 2007 GoToAssist is a hosted service that provides a way to deliver remote support to Windows-based computers. GoToAssist allows a user to request support from a support representative and then allows that representative to view and optionally control the end user's PC remotely. This guide is for Citrix® GoToAssist® customers and other stakeholders that need to understand how GoToAssist impacts information security risk and compliance in their environment. Download Now Co-Marketing with Channel Partners By : SAP Published Date: Jan 08, 2008 Take a look at how brand owners and their channel partners are improving their collaboration on co-marketing with a streamlined closed-loop process supported by the SAP Customer Relationship Management application. Brand owners improve monitoring and can better measure their ROI, while partners can speed up the entire exercise. Download Now Contact Center Software: Compare 6 Leading Solutions By : InsideCRM.com Published Date: Jan 23, 2008 Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others. Download Now Cost Justification: Profitable Customer Loyalty By : Business Assyst Published Date: Mar 03, 2007 Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system. Download Now Creating Business Value with Communication-Enabled CRM Processes By : SAP Published Date: Jan 14, 2008 Read about how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions inherent in marketing, sales, and service processes. Download Now Creating Competitive Advantage in Demanding Retail Environments By : CommercialWare Published Date: Jan 09, 2007 This paper explores what cross-channel transparency looks like through the consumer's eyes, the costs retailers incur by maintaining the status quo, and key steps retailers need to consider as they undertake cross-channel initiatives. Download Now CRM Software: Reasons to Optimize By : Vendor Guru Published Date: Sep 28, 2007 Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms. Download Now CRM Solutions: What A Small Business Should Look For By : Vendor Guru Published Date: Jan 04, 2007 In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training. Download Now CRM Without Compromise By : SAP Published Date: Apr 02, 2007 CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility. Download Now Customer Feedback: Are You Asking The Right Questions? By : ZIGZAG Marketing, Inc. Published Date: Apr 03, 2006 Asking your customers for input on future product direction can be a double- edged sword. If you're not asking the right questions, this process can create more headaches than it cures. Here are a few simple tips that should yield more useful customer feedback. Download Now Customer Management for Automotive Suppliers By : Infor Published Date: Aug 24, 2006 Automotive manufacturers have become some of the most demanding customers in the world. The TRANS4M Customer Management Solution helps you manage your relationship and your communications with automotive customers to help you meet your customers' requirements for communications and process integration and ultimately improve your supplier rating and keep your customers happy and their production lines moving. Download Now Customer Relationship Management: Secrets to CRM Success By : Microsoft Published Date: Sep 17, 2005 Find out how you can convert your pains into profit. Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance. Download Now Customer Resource Management and Marketing for the Cellular Retailer By : Data Guard Systems Published Date: Jan 26, 2006 Customer Resource Management (CRM) and marketing are essential parts of today's cellular/wireless retail business. Given the ever-increasing competition for every consumer dollar, being able to develop effective and directed marketing programs can define the longevity of a cellular retailer's success. Download Now   Results 1 - 25 of 84 matches Sort Results By : Published Date | Title | Company name Home > Enterprise Applications > Customer Relationship Management << Start < Previous 1 2 3 4 Next > End >> More Enterprise Applications Topics Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management SUBSCRIBE FORM Receive an email alert whenever new research is added into: Customer Relationship Management Enter your email below: RELATED TOPICS Call Center Software 22 Documents Collaboration 118 Documents Corporate Portals 36 Documents Customer Experience Management 67 Documents Customer Service 124 Documents Enterprise Applications 112 Documents Enterprise Software 119 Documents IT Management 277 Documents Marketing Automation 44 Documents Productivity 237 Documents Sales & Marketing Software 77 Documents Sales Automation 51 Documents Total Cost of Ownership 69 Documents
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