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Home > Enterprise Applications > Customer Satisfaction Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products. Results 1 - 25 of 68 matches Sort Results By : Published Date | Title | Company name 10 Best Practices for IT Request Management By : newScale Published Date: Nov 15, 2007 This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction. Download Now 5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing By : Campaigner Published Date: Jan 24, 2008 Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more.  Download Now American Dairy Brands Reduces Errors, Increases Forecast Accuracy and Increases Service Levels By : Infor Published Date: Oct 05, 2005 American Dairy Brands, a $300M division of Dairy Farmers of America (DFA) which is the largest U.S. dairy cooperative marketing over 45 billion pounds of milk per year, has achieved substantial supply chain savings through Infor's Supply Chain solutions. Infor has given Dairy Farmers of America the ability to successfully manage the supply chain to drive service levels to greater than 99% for their Borden-brand cheese products. Download Now An Analysis of Aggressive Online Behavior Targeted Against Corporations, their Products and Brands By : Cymfony Published Date: May 15, 2007 The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior. Download Now Balanced Scorecard Design Toolkit By : AKS-Labs Published Date: Mar 14, 2007 Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas. Download Now Bringing Humanity Back to the Web By : Live Person Published Date: Nov 14, 2006 In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention. Download Now Case Studies for Aggressive Online Behavior Aimed at Large Corporations By : Cymfony Published Date: May 15, 2007 This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each. Download Now Cashless Self Checkout: A Growing Trend That May Be Right For You By : IBM Published Date: Jan 08, 2008 According to Selfserviceworld.com, 50 percent of consumers prefer to use credit cards at self-checkout counters. As credit card usage continues to rise, it's beneficial for retailers to consider non-cash methods of payment. Download the white paper and see how self-checkout solutions from IBM can help increase sales and improve customer satisfaction. Download Now Creating Higher Physician and Patient Satisfaction Using Online Channels By : IBM Published Date: Mar 31, 2008 View to this webcast and learn how Memorial Health System, a 500-bed hospital system in Colorado Springs, Colorado, has recently implemented a portal strategy based on IBM WebSphere Portal and Lotus Web Content Management that allows them to quickly and securely provide online capabilities for their external and internal user constituencies. Download Now CRM Software: Reasons to Optimize By : Vendor Guru Published Date: Sep 28, 2007 Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms. Download Now CRM Solutions: What A Small Business Should Look For By : Vendor Guru Published Date: Jan 04, 2007 In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training. Download Now CRM Your Salespeople Will Love By : Oracle Corp. Published Date: Sep 30, 2008 This white paper provides a brief overview of documented CRM successes to indicate why it’s so important, discusses CRM adoption problems in general, then presents a detailed description of the features that directly benefit individual members of the sales force. It also offers some tips to help foster high adoption rates. Download Now Customer Centered Service: A Clear Path to Loyalty By : eGain Published Date: May 01, 2006 Repeat business from your existing customer base is the best kind of business you can have. And the best way to ensure repeat business is to treat your customers right. In this white paper we introduce the notion of Customer Centered Service, a new and exciting way to increase customer loyalty and, with it, profitability. Download Now Customer Feedback: Are You Asking The Right Questions? By : ZIGZAG Marketing, Inc. Published Date: Apr 03, 2006 Asking your customers for input on future product direction can be a double- edged sword. If you're not asking the right questions, this process can create more headaches than it cures. Here are a few simple tips that should yield more useful customer feedback. Download Now Customer Management for Automotive Suppliers By : Infor Published Date: Aug 24, 2006 Automotive manufacturers have become some of the most demanding customers in the world. The TRANS4M Customer Management Solution helps you manage your relationship and your communications with automotive customers to help you meet your customers' requirements for communications and process integration and ultimately improve your supplier rating and keep your customers happy and their production lines moving. Download Now Customer Reviews Drive Online Satisfaction, Recommendation and Loyalty By : ForeSee Results Published Date: Jul 19, 2007 Online retailers are always on the lookout for ways to improve the online shopping experience and stay ahead of the competition. Adding consumer product reviews is one such way. As part of the analysis of the Spring 2007 edition of the Top 100 Online Retail Satisfaction Index, we delved into the data specific to consumer product reviews to answer pertinent questions. Download Now Customer Service Analytics: A New Strategy for Customer-Centric Enterprises By : Verint Published Date: Aug 28, 2007 Does your company struggle with balancing customer satisfaction with the requirement to increase revenue and minimize the cost of customer service?   Managing these conflicting goals is difficult, but is complicated even further by the many different enterprise functions and supporting processes involved in serving customers.  Implementing a customer service analytics solution is can help. Download Now Delivering High Growth Brand Awareness through an eStore By : OrderDynamics Published Date: Nov 23, 2008 OrderDynamics provides an example of it helped a high growth brand deliver a superior online shopping experience for its consumers while maintaining flexibility and control over their web design. Download Now Discover Retail 'Megatrends' For 2010 By : IBM Published Date: Dec 17, 2004 Empower consumers. Increase productivity. Profitably compete in a saturated market. Today, mid-sized retailers need powerful tools to conquer a turbulent environment. IBM can help with tailored solutions. Click for information and a complimentary copy of National Retail Federations's report, "Deeper Customer Insight" - an in-depth look at five retail megatrends of 2010. Download Now Do Smart Cards and Loyalty Systems Really Mix? By : Business Assyst Published Date: Mar 24, 2007 This paper considers whether smart cards really do have a role to play in loyalty systems or whether they are simply being promoted by the suppliers of smart card technology into what they see as a fast growing, profitable marketplace. Download Now Explode Online Sales and Forge Customer Loyalty By : OrderDynamics Published Date: Nov 22, 2008 Learn how an online retailer uses OrderDynamics’ on-demand eCommerce platform to forge customer loyalty and drive significant sales through its customer base. Download Now GoToAssist Integration White Paper By : Citrix Online Published Date: Jan 16, 2008 GoToAssist Integration Services offer a variety of methods to integrate Citrix GoToAssist, the industry-leading remote-support solution, into an existing infrastructure quickly and easily. Integrating GoToAssist provides a single source for initiating remote-support sessions and viewing support details, allowing managers to easily audit the complete support experience to ensure best practices and processes are followed. Download Now Growing Opt-in Lists: Turning Web Browsers into Buyers By : Campaigner Published Date: Jan 24, 2008 Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers. Download Now Have Loyalty Cards Peaked? By : Business Assyst Published Date: Mar 03, 2007 Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard? Download Now Helping Contact Center Agents Improve First Contact Resolution By : Upstream Works Published Date: May 13, 2008 It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved. Download Now   Results 1 - 25 of 68 matches Sort Results By : Published Date | Title | Company name Home > Enterprise Applications > Customer Satisfaction << Start < Previous 1 2 3 Next > End >> More Enterprise Applications Topics Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management SUBSCRIBE FORM Receive an email alert whenever new research is added into: Customer Satisfaction Enter your email below: RELATED TOPICS Best Practices 264 Documents Call Center Management 39 Documents Customer Experience Management 67 Documents Customer Interaction Service 70 Documents Customer Relationship Management 122 Documents Customer Service 131 Documents
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