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FEATURED WHITE PAPERS & RESOURCES   Transforming the Customer Experience with CRM In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages. Organised Crime Goes for Gold at Beijing. Latest Report by MessageLabs Organised crime is joining athletes across the globe in training for the Games. And it's your corporate secrets that are up for grabs. In the past 6 months MessageLabs has intercepted 13 separate Olympic-themed Targeted Trojan attacks across several data-rich industries.With Targeted Trojans on the rise and able to evade conventional security mechanisms, MessageLabs is currently intercepting attacks that exploit the Olympics to appear authentic and attractive, but contain dangerous malware designed to steal corporate secrets. Data De-duplication and Disk-to-Disk Backup Systems Disk-to-disk (D2D) backup, combined with data de-duplication, is an emerging category within the data protection ecosystem that ESG believes has the potential to change the entire landscape. D2D backup with data de-duplication solutions minimizes the disk and/or the bandwidth capacities required to store and move data used for protection purposes. Data de-duplication solutions optimize physical storage and bandwidth by using less of each to protect your data. SPECIAL REPORT ITIL Version 3 and the IT Service Catalog Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task. LIST YOUR PAPERS Expose Your Company's White Papers To an Audience of IT Business Professionals and Buyers White Paper Lead Generation
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