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FEATURED WHITE PAPERS & RESOURCES   Transforming the Customer Experience with CRM In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages. The Evolving Role of Tape in the Data Center The majority of data is very seldom accessed. The old 80/20 rule still applies today. Twenty percent of the data is accessed eighty percent of the time. The other eighty percent of the data is not accessed very often. The need to store data for a long period of time, coupled with the knowledge that much of data will be infrequently (or never) accessed helps to define one of the new roles of tape in the data center. Email Archiving Technical Overview This whitepaper is a technical overview describing key functions and capabilities of Email Archiving Software-as-a-Service.   Find out how easy it is to deploy a Managed Archiving Service with no hardware or software and minimise storage costs. SPECIAL REPORT How Can Communication Service Providers More Effectively Address the Needs of Business Customers? The availability of lower cost, broadband services will erode fixed-line revenues from existing enterprise customers as they migrate from legacy to Ethernet-based services. To compensate, CSPs must expand into the small- and medium-sized business market and become more effective at delivering value-added capabilities that better meet the needs of all business customers. LIST YOUR PAPERS Expose Your Company's White Papers To an Audience of IT Business Professionals and Buyers White Paper Lead Generation
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