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FEATURED WHITE PAPERS & RESOURCES   Transforming the Customer Experience with CRM In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages. The Evolving Role of Tape in the Data Center The majority of data is very seldom accessed. The old 80/20 rule still applies today. Twenty percent of the data is accessed eighty percent of the time. The other eighty percent of the data is not accessed very often. The need to store data for a long period of time, coupled with the knowledge that much of data will be infrequently (or never) accessed helps to define one of the new roles of tape in the data center. Web Security SaaS- The Next Generation of Web Security This paper describes the next generation of Web Security SaaS outlining solutions that focus on increasing overall security effectiveness and reducing the burden on IT departments. SPECIAL REPORT The Greening of Training: How Sustainability is Reshaping Organizational Learning Is your company “going green?” Would you like it to? This paper looks at corporate sustainability efforts and the pivotal role that the learning department can play in them. Also included are practical ideas for making training more environmentally-friendly. LIST YOUR PAPERS Expose Your Company's White Papers To an Audience of IT Business Professionals and Buyers White Paper Lead Generation
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