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Home> BlackBerry Platform Management: Mobile User Management with ITIL and ITSM By : BoxTone INFORMATION Published : Apr 16, 2008 Length : 12 Type : White Paper   Download Now Save for Later   Email This Page Overview : IT Service Management (ITSM) - as defined by the IT Infrastructure Library (ITIL) -- is sweeping the industry as a more effective, customer-focused approach to ensure that users get the IT services they require in the right priority, in a timely fashion and at the right price. For the mobile workforce that relies on BlackBerry smartphones to stay connected and reliably perform their business function anywhere, any time, the strategy of Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL. This White Paper outlines the capabilities of Mobile User Management - developed by BoxTone -- which for many of the best-known organizations is enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service quality and costs. View All Items By This Company Browse Related Categories : IT Management , ITIL , Messaging , Mobile Computing , Mobile Data Systems , Mobile Workers , PDA , Smart Phones , Wireless , Wireless Application Software , Wireless Communications , Wireless Infrastructure , Wireless Messaging , Wireless Phones
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