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      FEATURED WHITE PAPERS & RESOURCES  
    Transforming the Customer Experience with CRM
    In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages.
    Quantum DXi-Series: Disk Backup and Remote Replication Appliances
    Customers have been augmenting their legacy tape-based backup and recovery processes with Quantum’s portfolio of Virtual Tape Library (VTL) systems and disk-based backup appliances for improved performance and reliability since 2002. This report highlights the capabilities of the company’s latest offering for midrange and distributed enterprise environments, the DXi-Series disk-based backup and replication appliances.
    Email Archiving Technical Overview
    This whitepaper is a technical overview describing key functions and capabilities of Email Archiving Software-as-a-Service.   Find out how easy it is to deploy a Managed Archiving Service with no hardware or software and minimise storage costs.
    SPECIAL REPORT
    Brave New World of IT Workload Automation
    Enterprise Job Scheduling, once the back office function of Operations in the mainframe world, has evolved to become a critical factor in the real time enterprise (RTE). Think you know all there is to know about job scheduling? Take another look and learn how the next generation of job scheduling is evolving into IT Workload Automation, and how CA can help your company realize the real time enterprise.

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