iTnews Australia White Paper Library

The majority of data is very seldom accessed. The old 80/20 rule still applies today. Twenty percent of the data is accessed eighty percent of the time. The other eighty percent of the data is not accessed very often. The need to store data for a long period of time, coupled with the knowledge that much of data will be infrequently (or never) accessed helps to define one of the new roles of tape in the data center.

Transforming the Customer Experience with CRM

In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages.

Remote Client Solutions: The Multiplication of Virtualisation Technologies

After more than two decades of undisputed dominance in the corporate desktop space, PCs are now under significant threat following the long-time development of virtualisation technologies that finally make the delivery of remote desktops viable for businesses. This IDC white paper provides an overview of remote client solutions and how they compare with the traditional PC infrastructure.

IDC conducted a statistical ROI analysis of the use of thin clients based on interviews with four HP customers and found that companies received a 466% return on investment after purchasing a thin client for their business. The IDC whitepaper also takes an in depth look at the benefit of HP thin clients to major Australia and New Zealand ticketing partner, Ticketek.

SPECIAL REPORT

Brave New World of IT Workload Automation

Enterprise Job Scheduling, once the back office function of Operations in the mainframe world, has evolved to become a critical factor in the real time enterprise (RTE). Think you know all there is to know about job scheduling? Take another look and learn how the next generation of job scheduling is evolving into IT Workload Automation, and how CA can help your company realize the real time enterprise.

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