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      FEATURED WHITE PAPERS & RESOURCES  
    Transforming the Customer Experience with CRM
    In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages.
    State of Internet Security: Protecting Business Email
    Email security threats are having a significant impact on businesses worldwide, underscoring the need for a multi-layered approach to Internet security.  Find out the most critical email security-related concerns with an in-depth review and analysis of Australian and Global threats and get expert advice, current industry data, trends and essential steps to protect your corporate email.
    How to Protect Business from Malware at the Endpoint and the Perimeter
    Financial motives are triggering a massive explosion of malware variants and spam designed to evade traditional signature-based detection mechanisms.  Learn how to protect your organisation against Malware with four essential tips and best practices from independent industry research analyst firms worldwide, including IDC and Forrester Research and the Webroot Threat Research Centre.
    SPECIAL REPORT
    Butler Group Technology Audit: CA Identity and Access Management Suite (v.8)
    Across all sectors of industry, business systems users demand access to information sources that need to be properly protected in order to ensure that information integrity is maintained. In today’s highly-regulated business environments, only users with the correct access privileges can be allowed to gain entry to key corporate information systems.

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