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FEATURED WHITE PAPERS & RESOURCES   Transforming the Customer Experience with CRM In today's information-rich economy, customers can switch brands and vendors as quickly as they can Google up new ones. As a result, providing an exceptional customer experience is more critical than ever. Businesses cannot afford gaffes like asking customers for information they’ve already provided, delivering the wrong orders, responding to customer service calls slowly or targeting clients with inappropriate marketing messages. Experiencing Data De-Duplication: Improving Efficiency and Reducing Capacity Requirements As with many new technologies, there is a lot of confusion in the market about data de-duplication. In fact, recent ESG Research reveals strong interest in and awareness of data de-duplication among organizations of varying sizes and industries. ESG believes such strong interest in data de-duplication this early in the adoption curve could be indicative of either underlying confusion in the market about what constitutes data de-duplication and what doesn’t or the compelling nature of data de-duplication. The Evolving Role of Tape in the Data Center The majority of data is very seldom accessed. The old 80/20 rule still applies today. Twenty percent of the data is accessed eighty percent of the time. The other eighty percent of the data is not accessed very often. The need to store data for a long period of time, coupled with the knowledge that much of data will be infrequently (or never) accessed helps to define one of the new roles of tape in the data center. SPECIAL REPORT Butler Group Technology Audit: CA Identity and Access Management Suite (v.8) Across all sectors of industry, business systems users demand access to information sources that need to be properly protected in order to ensure that information integrity is maintained. In today’s highly-regulated business environments, only users with the correct access privileges can be allowed to gain entry to key corporate information systems. LIST YOUR PAPERS Expose Your Company's White Papers To an Audience of IT Business Professionals and Buyers White Paper Lead Generation
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