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Building a Business Case for Customer-Centric Master Data Management: Don’t Forget the ROI

Siperian
By : Siperian
INFORMATION
Published : Jan 24, 2007
Length : 4
Type : White Paper
 
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Overview :
Leading organizations have come to realize that they can't achieve cross-functional business imperatives without adopting customer-centricity across their business processes with a master data management (MDM) initiative. However, it is often difficult to build a viable business case or determine whether the choice of architecture will provide their company with the greatest ROI.

Discover the essential steps to delivering a solid business case for the right customer-centric MDM architecture and achieve maximum ROI by learning how to:

  • Identify the extent of the master data problem.
  • Correlate the master data problem with critical customer-centric business issues.
  • Quantify a significant ROI in a prioritized order.
  • Determine a total cost-of-ownership and the trade-offs of "build vs. buy."
  • Identify an architecture that delivers on full ROI - in measurable phases.
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Business Intelligence , Business Intelligence , Business Management , Business Process Management , Customer Service , Data Integration , Data Mining , Data Quality , IT Spending , Return On Investment , Web Service Management
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